The Department of Customer Service & Support(Gale Smith, Director) is responsible for application, desktop, and network customer support, TST (Technology Support Technicians) management, training and services, change management, and notifications of IMD network updates and planned maintenance.
The Department of Media Services and Technology Training (Mary Barbee, Director) provides leadership and support for school library media programs, allowing student access to online reference resources which are essential to teaching and learning. A professional library offers access to resources for all GCPS teachers, administrators, and staff. Professional learning opportunities are provided for media specialists, media clerks, and local school technology coordinators (LSTC) to ensure the integration of technology into the curriculum. Coordination and delivery of technology training for system-wide initiatives such as eCLASS, SIS, and Peoplesoft are also provided. Learning opportunities are available face-to-face or self-paced through the eLearn solution on the Gwinnett Portal.
The Department of School Technology(Lisa Watkins, Director) is the liaison for IMD to the schools regarding technology initiatives. Focus is on deployments, retrofits, curriculum areas and emerging technology requests.