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Gwinnett County Public Schools

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Complaint Procedure


Gwinnett County Public Schools
Complaint Procedures 

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Please use the downloadable complaint form above (in English and Spanish) to file a complaint.

Complaint Procedures for Federal Programs

Grounds for a Complaint.  Any individual, organization, or agency (“complainant”) may file a complaint with Gwinnett County Public Schools (GCPS) if that individual, organization, or agency believes and alleges that GCPS is violating a Federal statute or regulation that applies to any of the programs listed below. 

  • Title I, Part A, Improving Basic Programs Operated by Local Educational Agencies
  • Title I, Part B, Subpart 3: Even Start Family Literacy
  • Title I, Part C, Education of Migrant Children
  • Title I, Part D, Prevention and Intervention Programs for Children and Youth Who Are 
  • Neglected, Delinquent, or At-Risk
  • Title I, Part F, Comprehensive School Reform
  • Title II, Part A, Teacher and Principal Training and Recruiting Fund
  • Title II, Part D, Enhancing Education Through Technology
  • Title III, Part A, English Language Acquisition, Lang. Enhancement, and Acad. Achievement
  • Title IV, Part A, Subpart 1: Safe and Drug Free Schools and Communities
  • Title IV, Part A, Subpart 2: Community Service Grants
  • Title IV, Part B, 21st Century Community Learning Centers
  • Title V, Part A, Innovative Programs
  • Title VI, Part A, Subpart 1: Section 6111: State Assessment Program
  • Title VI, Part A, Subpart 1: Section 6112: Enhanced Assessment Instruments Competitive Grant Program 
  • Title VI, Part B, Subpart 2: Rural and Low-Income Schools
  • Title IX, Part E, Subpart 1, Section 9503: Complaint Process for Participation of Private School Children
  • Title X, Part C, The McKinney–Vento Homeless Assistance Act of 1987

Filing a Complaint.  A complaint must be made in writing and signed by the complainant. The complaint must allege a violation that occurred not more than one (1) year prior to the date the complaint is received, unless a longer period is reasonable because the violation is considered systemic or ongoing. The complaint must include the following: 

1.  A statement that Gwinnett County Public Schools has violated a requirement of a Federal statute or regulation that applies to an applicable program; 
2.  The date on which the violation occurred;
3.  The facts on which the statement is based and the specific requirement allegedly violated (include citation to the Federal statute or regulation);
4.  A list of the names and telephone numbers of individuals who can provide additional information;
5.  Whether a complaint has been filed with any other government agency, and if so, which agency;
6.  Copies of all applicable documents supporting the complainant’s position; and 
7.  The address of the complainant.

The complaint must be addressed to: 

 Mr. Jorge Gomez, Executive Director of Administration and Policy
CEO/Superintendent’s Office
Gwinnett County Public Schools
437 Old Peachtree Road, NW
Suwanee, Georgia 30024-2978

Investigation of Complaint. Once the complaint is received by Gwinnett County Public Schools it will be copied and forwarded to the appropriate Federal Program Director/Coordinator. Within ten (10) days of receipt of the complaint, Gwinnett County Public Schools (GCPS) will issue a Letter of Acknowledgement to the complainant that contains the following information:

1.  The date GCPS received the complaint;
2.  How the complainant may provide additional information;
3.  A statement of the ways in which GCPS may investigate or address the complaint; and
4.  Any other pertinent information.

If additional information or an investigation is necessary, GCPS will have sixty (60) days from receipt of the information to complete the investigation and issue a Letter of Findings. If the Letter of Findings indicates that a violation has been found, a timeline for corrective action will be included. The sixty (60) day timeline may be extended if exceptional circumstances occur. The Letter of Findings will be sent directly to the complainant, as well as the other parties involved. 

Right of Appeal. If an individual, organization, or agency is aggrieved by the final decision of Gwinnett County Public Schools, that individual, organization, or agency has the right to request review of the decision by the Georgia Department of Education. 

For complaints filed pursuant to Section 9503 (20 U.S.C. 7883 / Complaint Process for Participation of Private School Children,) a complainant may appeal to the Georgia Department of Education no later than thirty (30) days from the date on which the complainant receives the Letter of Findings. The appeal must be accompanied by a copy of the Gwinnett County Public Schools’ decision and include a complete statement of the reasons supporting the appeal.

If the complainant has tried to file a complaint with Gwinnett County Public Schools to no avail, the complainant may file an appeal with the Georgia Department of Education. The appeal submitted to the Georgia Department of Education must include written proof of the attempt to resolve the issue with Gwinnett County Public Schools.

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